Returns

 

Online Purchases

We hope you are happy with your purchase, however if you do require a refund please follow the process below.

Returns must be made within 14 days from receiving your parcel. We will not be able to accept a return after this period. 

Please email hello@luckyandgray.co.uk providing us with your order number, reason for return and the items you wish to return. We will acknowledge your return request and provide you with a pre-paid returns QR code that can be scanned at post office branches. A charge of £3 will be deducted from any refund issued as a contribution towards postage costs. 

Your item must be unworn/unused and in the condition that you received it. Please note that sale items are non refundable. 

In Store Purchases

In store purchases are exchange only unless the item is faulty.  Please bring your item back into store with a copy of your receipt or proof of purchase.  Exchanges must be made within 14 days of purchase.  We do not offer exchanges without a receipt.  

 

Your item must be unworn/unused.  

If you have any questions about our returns policy please get in touch via our contact us page and we will be happy to help.